Reference

Know What Governs Your Account Here

These terms set out the rules between you and 2999bit when you open an account, make deposits through bKash, Nagad, or Rocket, and access the lobby.

Account-holder agreementbKash, Nagad, Rocket coveredEligible regions onlySubject to local law
2999bit Know What Governs Your Account Here
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Rights

We take the security of your account and the accuracy of your data seriously. Here is how we manage the key areas that affect you directly.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We do not store your bKash, Nagad, or Rocket PIN — transactions are confirmed through your own wallet app.

Data Retention

We hold your account data for as long as your account is active and for the period required under applicable law after closure. You may request a summary of what we hold by contacting support.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update your registered details or request account closure, contact support with your account ID. Changes to payment wallet links require re-verification through the relevant wallet provider.

REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available to help. Reach us through the channels below and include your registered account details so we can respond accurately.

Live Chat Open the chat window from your account dashboard for direct help with terms queries, account status, or payment questions via bKash, Nagad, or Rocket.
Email Support Send your question to our support address. Include your account ID and the specific clause or issue you are asking about for a faster response.
Help Centre Our help centre covers common terms questions — account eligibility, wallet linking, withdrawal conditions, and what happens when a dispute is raised.

Common Questions About These Terms

Straight answers to what people actually ask about the terms on 2999bit.

These terms apply to anyone who opens an account on 2999bit. Access depends on your local law and eligible region — it is your responsibility to confirm you are permitted to hold an account where you are.

We may update these terms and will post the revised version on this page. Continuing to use your account after a change is posted means you accept the updated terms. Check this page periodically.

We may suspend or permanently close your account if you breach these terms. Any balance subject to a pending verification or dispute may be held until the matter is resolved through our support process.

Contact our support team with your account ID and a request to close. We will process the closure and confirm any remaining wallet balance — payable to your linked bKash, Nagad, or Rocket account after verification.

The governing law depends on the jurisdiction applicable to your account. Where local law in Bangladesh or your eligible region conflicts with any clause here, local law takes precedence to the extent required.

Reach out to support with your account ID and a data request. We will provide a summary of the personal information we hold on your account within a reasonable timeframe as required by applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.